CALMVA.CO.UK Privacy Policy

Who We Are

CALM VA Business Services ("we", "our", "us") is committed to protecting your privacy and handling your personal information responsibly and in accordance with UK data protection legislation. This Privacy Policy explains what personal information we collect, how we use it, how we store it and your rights regarding that information. Contact Details CALM VA Business Services
Email: info@calmva.co.uk
Website: www.calmva.co.uk

Legal Basis for Processing

We process personal information under one or more of the following lawful bases:

Performance of a contract
Legitimate business interests
Compliance with legal obligations
Consent, where required

Data we collect

Information We Collect

We may collect and process the following personal information:

Name
Company name
Email address
Telephone number
Postal address
Information provided through website enquiries
Information provided during client onboarding
Billing and invoicing information
Correspondence between us

We only collect information that is necessary to provide our services and operate our business.

Sharing your Personal Information

How We Use Your Information

We use your personal information to:

Respond to enquiries
Provide administrative and business support services
Manage client relationships
Deliver agreed services
Process invoices and payments
Maintain business records
Comply with legal and regulatory obligations

We will only use your information where we have a lawful basis for doing so.

Cookies and Beacons

Our website may use cookies and similar technologies to improve user experience and help us understand how visitors use our website.We may also use social media features provided by Meta Platforms (Facebook and Instagram), which may place cookies or collect information in accordance with their own privacy policies.You can control or disable cookies through your browser settings.Where required, visitors will be asked for consent before non-essential cookies are placed on their device.

Data Retention

Data Protection Complaints

If you have any concerns about how CALM VA Business Services collects, uses or stores your personal information, please contact us in the first instance at: Email: info@calmva.co.uk.

We take all data protection concerns seriously and will acknowledge your complaint within 30 days of receipt. We will investigate your concerns and respond without undue delay. If you remain dissatisfied following our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO). For further information, please visit: ICO Website

Third-Party Service Providers

To operate our business, we may use third-party providers including:

Microsoft 365
Xero
Google Workspace (if applicable)
Scheduling and communication platforms
Secure cloud storage providers

These providers process data on our behalf and are required to maintain appropriate security measures.

Your Rights

Under UK data protection law, you have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your information where appropriate
Restrict processing in certain circumstances
Object to processing
Request transfer of your data where applicable
Withdraw consent where processing is based on consent

Requests can be made by contacting us using the details above.

Changes

We may update this Privacy Policy from time to time to reflect changes in legislation, business practices or services. The latest version will always be available on our website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Contact Information

If you have any questions about this Privacy Policy or how your personal information is handled, please contact: CALM VA Business Services
Email: info@calmva.co.uk
Website: www.calmva.co.uk