Straight Answers to the Questions You’re Actually Asking Thinking about hiring a VA but not quite sure what that really means day to day? Let’s clear it up.
What does a Virtual Assistant actually do? Short answer? The stuff you keep putting off. Inbox. Diary. Chasing clients. Updating systems. Sorting invoices. Keeping projects moving. All the bits that quietly pile up and slow you down. I step in, get it organised, and keep it running properly so you’re not constantly playing catch up.
How much does a VA cost in the UK? Most UK VAs sit somewhere between £30 and £100 an hour depending on what you need. Basic admin is at the lower end. Specialist work costs more. My rate is £35 an hour for executive-level support. No fluff. Just solid, reliable help that actually makes your life easier.
Do I need to provide equipment or software? No. I’ve got everything I need. You just give me access to your systems and I’ll get set up properly. Simple. How is this different from hiring an employee? You don’t get the overheads. No payroll. No office space. No long-term commitment. You pay for what you need, when you need it. Busy month? I’m there. Quiet period? Scale it back. It’s support that fits around your business. Not the other way round.
What happens if you’re unavailable? Fair question. I plan for it. I’m insured, ICO registered, and I don’t leave things in a mess. Your systems stay organised, your work stays trackable, and nothing grinds to a halt.
Will a VA actually understand my business? If they’re any good, yes. I’m UK-based, work your hours, and understand how British businesses actually run. No time zone delays. No chasing replies. If something lands at 4pm, it gets handled.
How do I get started? We have a chat. You tell me what’s stressing you out or getting ignored. I’ll tell you what I can take off your plate straight away. No pressure. Just clarity.
Lisa Jackson Virtual Assistant | Online PA Services | Remote Admin Support UK